Privacy Policy

Your privacy is important to us

Last Updated: 26 October 2025

At India Domestic Worker Provider (IDWP), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

1Information We Collect

1.1 Personal Information

When you use our services, we may collect the following personal information:

•Contact Information: Name, email address, phone number, WhatsApp number
•Location Information: Address, city, state, PIN code
•Booking Details: Service type, worker preferences, requirements, special instructions
•Payment Information: Transaction IDs, payment method (processed securely via Razorpay)
•Communication Records: Messages, emails, call logs with our support team

1.2 Automatically Collected Information

•Device Information: IP address, browser type, device type, operating system
•Usage Data: Pages visited, time spent, clicks, navigation patterns
•Cookies: Session cookies, preference cookies, analytics cookies
•Location Data: Approximate location based on IP address (with your consent)

1.3 Worker Information

For domestic workers registered on our platform, we collect:

•Personal details (name, age, contact information)
•Identity documents (Aadhaar, PAN, voter ID)
•Work experience and skills
•References and background verification reports
•Photographs

2How We Use Your Information

We use your information for the following purposes:

Service Delivery: To process bookings, match workers, and facilitate placements
Communication: To send booking confirmations, updates, and support messages
Payment Processing: To process transactions securely via Razorpay
Customer Support: To respond to inquiries, resolve issues, and provide assistance
Platform Improvement: To analyze usage patterns and improve our services
Marketing: To send promotional offers, newsletters (with your consent)
Legal Compliance: To comply with applicable laws and regulations
Security: To prevent fraud, unauthorized access, and ensure platform security

3Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.

3.1 Types of Cookies We Use

•
Essential Cookies: Required for basic website functionality (login, booking process)
These cannot be disabled.
•
Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
You can opt-out via browser settings.
•
Preference Cookies: Remember your settings and preferences
Enhance user experience.
•
Marketing Cookies: Track your activity for targeted advertising
You can opt-out via cookie settings.

3.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

4How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

•
With Workers: We share your contact information and requirements with matched workers to facilitate placement.
•
Payment Processors: Razorpay processes payments securely. We do not store your complete card/bank details.
•
Background Verification Agencies: For worker verification purposes only.
•
Service Providers: Third-party services for SMS, email, analytics (Google Analytics), and hosting.
•
Legal Requirements: When required by law, court orders, or government authorities.
•
Business Transfers: In case of merger, acquisition, or sale of assets.

Note: All third-party service providers are contractually obligated to protect your data and use it only for specified purposes.

5Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for data transmission
Secure payment gateway (Razorpay PCI-DSS compliant)
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Encrypted database storage
Limited employee access to personal data

⚠️ Important: While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

•Active Accounts: Data retained while your account is active
•Booking Records: Retained for 7 years for legal and tax compliance
•Communication Logs: Retained for 2 years for customer support purposes
•Marketing Data: Retained until you unsubscribe or request deletion
•Analytics Data: Anonymized and retained for statistical analysis

After the retention period, we securely delete or anonymize your personal information.

7Your Rights and Choices

You have the following rights regarding your personal information:

Right to Access: Request a copy of your personal data we hold
Contact us at info@indiadomesticworkerprovider.com
Right to Correction: Update or correct inaccurate information
Login to your account or contact support
Right to Deletion: Request deletion of your personal data
Subject to legal retention requirements
Right to Object: Object to processing of your data for marketing purposes
Unsubscribe from emails or contact us
Right to Portability: Receive your data in a structured, machine-readable format
Available upon request
Right to Withdraw Consent: Withdraw consent for data processing at any time
May affect service delivery

How to Exercise Your Rights: Email us at info@indiadomesticworkerprovider.com with your request. We will respond within 30 days.

8Third-Party Links and Services

Our website may contain links to third-party websites or services:

•We are not responsible for the privacy practices of third-party websites
•We encourage you to review their privacy policies before providing personal information
•Third-party services include: Razorpay (payments), Google Analytics (analytics), WhatsApp (communication)

9Children's Privacy

Our services are not intended for individuals under the age of 18:

•We do not knowingly collect personal information from children under 18
•If you are under 18, please do not use our services or provide personal information
•If we discover we have collected data from a child, we will delete it immediately
•Parents/guardians can contact us if they believe their child has provided information

10International Data Transfers

Your information may be transferred to and processed in countries other than India:

•Our servers and service providers may be located outside India
•We ensure appropriate safeguards are in place for international transfers
•Data protection standards may differ in other countries
•By using our services, you consent to such transfers

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time:

•Changes will be posted on this page with an updated "Last Updated" date
•Significant changes will be notified via email or website notification
•Continued use of our services after changes constitutes acceptance
•We encourage you to review this policy periodically

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Mon-Sat: 9 AM - 7 PM IST

🏢 Registered Office

India Domestic Worker Provider
Gurugram, Haryana, India

Response Time: We aim to respond to all privacy-related inquiries within 30 days.

Your Consent

By using our website and services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.